EVOlite-Call Centre Evaluation

EVOlite – Call Management Evaluation

ASC is a leading global provider of innovative solutions to record, analyze and evaluate communications. With ASC software, all multimedia interactions in contact centers, financial institutions and public safety organizations are documented and analyzed by intelligent speech and text evaluation methods. 

ASC product - EVOlite is a perfect communications recording solution for small and medium organizations, who want to record fewer than 60 phone lines. The system provides a tailored recording solution to fit the unique requirements of your business by combining selective, rule-based, bulk and record-on-demand solutions. The figure below gives a simple indication of how EVOlite can be implemented: 
With EVOlite, each communication channel can be monitored in real time. The content of communications becomes transparent, generates important information and indicates.

• Scalability and flexibility: MARATHON EVOlite captures and records all customer interactions from 4 up to 60 channels simultaneously. MARATHON EVOlite can be configured to record, live monitor and archive communications at one location. It also provides the flexibility to connect multiple recording platforms, departments and/or locations, with data automatically transferred to the central INTERACTION server or a defined MARATHON EVOlite recorder platform.
  Linux-based communications recorder: Cost-effectiveness, enhanced system performance and unmatched reliability are just three of the key benefits provided by this industry-standard open system.
• Optimum storage technology: MARATHON EVOlite offers an on-line storage of up to 175,000 recording hours. Optional mirrored and hot-swap hard disks provide highest data security. The recorder may also be equipped with IOMEGA or DVD-RAM drives for long-term archiving. Additionally, calls may be saved as WAV files for e-mail transmission.
• Fast and efficient search and replay: Select an application based on your company´s requirements. Choose INSTANTplay or INSTANT WEBplay primarily for immediate retrieval of the most recent call. POWERplay or WEBplay excel with flexible search criteria and other advanced functions.
  All-in-one: Integrated Quality Monitoring includes the quality monitoring solution INSPIRATIONcompact and recording on MARATHON EVOlite for small and medium-sized contact centers.

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