Mitel 3000
Mitel 3000 Communications System
Ideal for small to medium businesses, the IP-centric Mitel 3000 communications system provides big business communications capabilities for small businesses and residences. Features such as conferencing, centralized voice mail, and an automated attendant for greeting and routing incoming calls make communications more efficient and free you and your employees to focus on your core business.
This modular system is easily expanded to accommodate up to 52 employees and multiple devices, including credit card terminals and fax machines. It can also be expanded to support secure voice communications over the Internet for remote or home workers .. Management is easy via your telephone or PC, so you don’t need an on-site technician when you add employees or new devices, or want to change greetings or system settings.
Product Key Features
Full-Featured Voice Communications: from centralized voice mail, account codes and speed dial, to advanced features, such as an automated attendant and integrated conferencing.
Pay As You Grow: simple, cost-effective add-on modules allow you to add phone lines and extensions as your business grows.
Add Functionality: add-on modules are available for centralized voice mail, shared broadband access, and secure voice and data communications over the Internet¹.
Easy Management: simple plug-and-play configuration eliminates the need for an in-house technician. You can manage the system from your telephone or PC without powering it down.
IP Module : an IP module can be installed for home or remote workers who have broadband internet access . A 5330 IP handset at the remote location will tele-work back to the Mitel 3000 location , this person can make internal calls for free or dial out via the Mitel 3000 system
Integration into Outlook : easy integration into outlook for click to dial functionality .
Mitel 3000 8 Button Handset
Mitel 3000 16 Button Handset
Mitell 3000 IP Handset - 24 Button , 3 Page, Virtual Keys
Mitel Unified Communicator Mobile
Mitel Unified Communicator® (UC) Mobile empowers users with a single phone number and a single voice mailbox while providing them with access to the business communications features they need - anywhere, anytime.
With UC Mobile, you can twin your extension with your mobile device, your home phone or just about any other telephone number. An incoming call will simultaneously ring both your extension and the twinned device. The device that you use to answer the call establishes a voice path and the other device will cease to ring. UC Mobile extends a range of common PBX features to the selected twinned device and provides a truly integrated mobile and desktop experience by enabling seamlessly switching communications from one device to another.
Improve Productivity and Customer Service
-Having your extension as the focal point for all your voice communication needs means that you can be always reachable, avoid missing calls, and gain productivity by spending less time playing telephone tag and chasing down voicemail messages. On the other hand having access to commonly used PBX features like three-party conference, split, swap, hold and transfer enable effective working while away from your desk.
Add Features, Cut Costs-
UC Mobile allows you to leverage the power of your corporate IP environment with remote office extension dialing and in-call telephony feature access. Even though you are not at your desk but on the road, you can call and communicate as if you were in the office.
UC Mobile can also considerably cut costs. Significant cellular long distance cost savings are possible when calls placed from a mobile device are processed as calls outbound from the office communication system. Mobile users can also seamlessly handover cell phone calls to their desk phone reducing in-building cellular minutes.
Mitel Unified Communicator Mobile Client- The UC Mobile Client provides seamless integration to Mitel 3300 IP Communications Platform. The mobile device becomes an extension of the 3300 ICP enabling the mobile user to dial 4 or 5 digit extension numbers and to access in-call PBX features through the intuitive mobile communicator client. In addition all outbound calls from the mobile device can display the enterprise CLID or CLID of the user’s desk phone.
OfficeLink -The OfficeLink feature enables a remote worker to place calls via the PBX. OfficeLink is embedded in the UC Mobile Client and accessible via the web GUI. When accessing the feature through the web GUI, the remote worker specifies the called party number as well as their local device number; UC Mobile places a call to the local device and once answered, places the outbound call and links the two calls together. This is an extremely cost-effective solution for businesses that require a disaster recovery solution.
Download PDF Brochure:
>> Unified Communicator Mobile
IP Handsets
Mitel has one of the most comprehensive portfolios of IP desktop devices in the industry. Designed with ergonomics and modern office aesthetics in mind, they give users easy, intuitive access to the feature-rich telephony and advanced desktop applications enabled by Mitel IP Communications Platforms (ICPs).
Mitel continues its commitment to ease of use and enhanced user value at the desktop with the next generation Mitel 5300 Series IP Phones. Mitel’s award-winning desktop portfolio responds to the specialized and differing requirements of users, workgroups, departments, and branches across the enterprise with a range of desktop devices. From affordable entry-level IP phones to sophisticated network devices including wireless handsets, Gigabit Ethernet and Wireless LAN connectivity accessories, conference units and PC-based attendant consoles, Mitel has the right solution for you.
- Featuring:
• Large graphic, grayscale displays
• Multiple one-touch programmable multi-function keys
• HTML Toolkit built-in for easy applications development with standard web authoring tools
• Wideband audio standard for superior acoustic sound
• Modules and peripherals support to complement at range of IP phones
• Support of both Mitel IP (MiNet) and SIP protocols
• Context-sensitive softkeys for intuitive feature access
• Access to 500+ features of Mitel Corporation s award-winning IP platforms
• Multiple language support for global customer requirements
• Easy user programming and key labeling via a PC-based desktop companion applications
• IEEE 802.3af power compliant
• Support of 801.1 p/q for Quality of Service (QoS)
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Mitel 5304 IP Phone Mitel 5304 IP Phone is a cost-effective entry-level display phone that provides access to the features and applications enabled by Mitel’s IP-based communications platforms. It is a dual-mode, dual-port, two-line phone with a 40-character backlit display |
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Mitel 5312 IP Phone Mitel 5312 IP Phone- 12 Button, Dual-port, dual mode, enterprise-class IP Phone with speakerphone, multi-line display and user-programmable access to features and applications, provides intuitive user access to sophisticated call handling and converged applications |
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Mitel 5324 IP Phone The dual mode Mitel 5324 IP Phone is 24 Button feature-rich, multi-line IP speakerphone with full duplex handsfree operation. It is geared toward users who must change their telephone feature set to match their changing needs. This includes managers, professionals and teleworkers as well as contact center or help-desk agents. With the 5324 IP Phone, users get superb call handling as well as user-programmable access to advanced voice communications, IP-based applications and services. |
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Mitel 5320 IP Phone The Mitel 5320 IP Phone is an economical, entry level, self-labeling enterprise phone that is specifically designed for communications-intensive companies that require a converged IP infrastructure to deliver productivity and customer-enhancing applications and services to the user desktop. The 5320 IP Phone demonstrates Mitel’s commitment to ease of use and enhanced user value, while delivering innovative features and applications. It is ideal for enterprise executives, managers, and employees, and can be used as an ACD agent, as a supervisor phone, or as a teleworker phone. Administrators will appreciate the ability to easily manage users though remote programming, eliminating the need for any paper labels, and thereby reducing installation and ongoing operational costs. |
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Mitel 5330 IP Phone: The Mitel 5330 IP Phone is a next-generation, full-feature enterprise class phone that provides users with a large graphics backlit display, dual mode protocol SIP / MiNet, wideband Audio support, and 24 programmable self-labeling keys that provide one-touch access to speed calls, and much more. |
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Mitel 5340 IP Phone The Mitel 5340 IP Phone is a new generation phone that can be customized to a specific user and includes a large (backlit) graphics display, dual mode protocol SIP / MiNet, wideband audio support, HTML applications toolkit built in, and 48 programmable self-labeling keys that provide one-touch access to speed calls, and much more. |
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Mitel 5360 IP HandsetAdvanced PC-based IP console and administration application with intuitive Graphical User Interface that includes screen-based call status, call handling prompts call waiting indicators and Phonebook |
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Mitel 5550 IP Console Advanced PC-based IP console and administration application with intuitive Graphical User Interface that includes screen-based call status, call handling prompts call waiting indicators and Phonebook |
Teleworker
“The Mitel Teleworker Solution is the most exciting, easy-to-install solution we’ve seen in a long time – there’s absolutely no need to visit the remote site to connect the teleworker,” said Kostas Vouriotis, President, Atlantic Telephone. “The Number 1 benefit for my customers is increased productivity. This is definitely going to drive sales.”
Teleworking is a growing trend in today’s competitive business world - and for good reason . The nature of the traditional office work place is changing with increased numbers of mobile and remote employees. To ensure enhanced productivity, companies are leveraging their investments in a Mitel IP-PBX by extending unified communications capabilities over the Internet to mobile or remote workers via IP phones and softphones.
The Mitel Border Gateway (MBG) is the evolution of the Mitel Teleworker Solution for businesses of all sizes and Service Providers. MBG is a platform for the secure deployment of multiple network connectivity services in a number of network edge scenarios:
- Teleworker Service
A secure plug & play solution for remote workers; - SIP Trunk Proxy Service
Serves a SIP-aware firewall at the edge of the company network and eliminates the need for 3rd party firewalls, and simplifies configuration and deployment; - Application Web Proxy Service
Enables trusted connectivity between the company LAN and the Public Internet to provide secure access for unified communication and collaboration via the Mitel Applications Suite (MAS).
Research shows that tele-working can save a company $1000.00’s a year per employee in reduced absenteeism ,job turnover, office real-estate ,operating costs and reduced unnecessary commuting time With the Teleworker Solution, teleworking is now as easy as taking home a phone and plugging it in or using a softphone on your laptop!
The simplicity, scalability and security of the Teleworker Solution make it ideal for a wide variety of users, including:
- Remote or home-based employees who require seamless access to the corporate voice network
- Business owners and managers who want the flexibility to work remotely with full access to voice mail, conferencing and other features of the office phone system
- Day-extenders - employees who regularly take work home with them or whose jobs require that they be accessible outside regular business hours
- Employees who are required to work from home temporarily because of illness, parental responsibilities, etc.
- Companies wishing to reduce real-estate expenses, take advantage of lower labor costs in an alternate location and/or improve employee satisfaction
Download PDF Brochure:
>> Teleworker Brochure
Unified Communications
Mitel Unified Communicator Advanced
Mitel Unified Communicator Express
Mitel Unified Communicator Mobile
Unified Communications (UC) from Mitel helps businesses respond to real world business challenges with solutions that drive productivity, improve performance and reduce costs.
Unified Communications is the next evolution of communications and related technologies. UC combines multiple IT capabilities, enabling an efficient approach to communicating that changes how individuals, groups and organizations conduct business — and provides key business benefits, including:
• Lower communications costs
• Improved employee efficiency and productivity
• Enhanced responsiveness to customers, suppliers and partners
• Streamlined IT management and lower total cost of ownership
- Unified Communications – a Sensible Approach
With Mitel Unified Communications Solutions, you can help your customers plan and implement a phased approach to UC that will address the most important challenges they face and deliver excellent return on investment. Customers can update their communications solutions over time and at their own pace, without disrupting or replacing existing infrastructure.
Integration with Industry - Leading Business Applications
Mitel Unified Communications solutions work with best-in-breed business productivity tools, such as IBM Domino/Lotus Notes, Lotus Sametime, Microsoft Exchange/Outlook, Office and OCS.
Efficiencies with Business Process
Mitel’s commitment to open standards simplifies the integration of communications system with CRM, ERP or vertical applications, preserving your customers existing software investments, helping them transform their business processes to create a more efficient work environment.
Designed with the End-User in Mind
Mitel Unified Communications solutions are built on a foundation of simplicity and integrate the power of voice, e-mail, unified messaging, mobility, presence, conferencing, collaboration, applications and more — enabling faster, more effective communication.
- Download PDF Brochure:
>> Mitel UC Brochure
Contact Centre
Customers can make or break your organization. Your contact center provides an introduction to your organization, and customers will make decisions about the efficiency, politeness, and accuracy of your organization based on the performance of your contact center. You never get a second chance to make a first impression. Make your contact center work for you, with Mitel Customer Interaction Solutions.
Profitability:
Having the right contact center solution can drive your customer service level to new heights and add to your profitability. The results are immediate customer gratification, enhanced loyalty, and ultimately, increased customer spending.
Market share:
An efficiently managed, proactive, and customer-focused contact center offers powerful, and compelling business advantages that can have a dramatic and positive impact on your market share.
Competitive advantages:
Helping your customer service representatives answer customer inquiries more quickly and efficiently than your competitors is the key competitive advantage of Mitel Customer Interaction Solutions.
Evolving contact center needs:
As your customer base grows and your contact center needs change, Mitel solutions provide the flexibility to integrate increasingly sophisticated capabilities while maintaining high service levels.
Cost-effective investment protection:
Mitel Customer Interaction Solutions builds onto your existing Microsoft infrastructure to further protect your investment. Mitel solutions are modular, so you can add applications as your needs dictate. Mitel solutions offer the most economical total cost of ownership and an immediate return on investment that is measurable, sustainable and affordable.
Customer acquisition and retention:
Excellence in customer service is required of today’s contact centers. Mitel IP communications solutions provide a contact center infrastructure designed to empower your customers, leading to greater customer retention and acquisition, and ongoing business success.
Customer loyalty:
Providing excellent products and prompt service is critical to earning customer loyalty. Loyalty is built by resolving customer issues on the first call. Mitel Customer Interaction Solutions equips agents with enabling tools – such as presence information – so they can quickly resolve issues and establish a true connection with customers. Mitel Customer Interaction Solutions equips agents with information to identify and serve customers immediately upon contact arrival.
Business continuity:
How well is your company protected against the impact of disasters like pandemics, fires, and blackouts? Mitel provides solutions that ensure your contact center avoids single points of failure, and can recover from disaster quickly. Mitel provides you with the potential to quickly failover to alternate contact center locations, and provide agents with the ability to work from home in the event of disaster.
No two contact centers are alike
Businesses come in all sizes and their contact center requirements and capabilities vary greatly. This is why Mitel, a trusted provider of award-winning IP communications solutions, developed its Mitel Customer Interactions Solutions set. A highly flexible, two-tiered offering, the set is comprised of Contact Center Enterprise Edition – for highly sophisticated large scale contact centers – and Contact Center Business Edition – for individual contact centers that have 25 or fewer agents. These contact center offerings provide organizations of any size with the flexibility to implement contact center solutions for their unique service requirements and provide a sophisticated, cost-effective competitive advantage.
Some of the Customer Interaction Solutions applications are well-suited to both types of contact centers. Contact Center Enterprise Edition provides support for large contact centers and additional features required of sophisticated contact centers.
Applications
Unified Communications
Unified Communications (UC) from Mitel helps businesses respond to real world business challenges with solutions that drive productivity, improve performance and reduce costs.
Unified Communications is the next evolution of communications and related technologies. UC combines multiple IT capabilities, enabling an efficient approach to communicating that changes how individuals, groups and organizations conduct business — and provides key business benefits, including:
• Lower communications costs
• Improved employee efficiency and productivity
• Enhanced responsiveness to customers, suppliers and partners
• Streamlined IT management and lower total cost of ownership
Teleworker Solution
The new Mitel Teleworker Solution directly addresses the needs of the growing Teleworker market. It is a simple, scalable and secure solution for remote and home-based employees. With the Teleworker Solution, teleworking is now as easy as taking home a phone and plugging it in!
Integration with Microsoft UC
Mitel offers a range of solutions that in conjunction with the 3300 ICP provides telephony and presence integration to Microsoft Live Communications Server 2005 and Office Communications Server 2007
A wide range of Mitel applications offer Microsoft presence integration enabling employees to work more efficiently, smarter, and more collaboratively resulting in improved productivity and communication within your business.
Mobility Solutions
It’s a mobile workplace where corridor rovers, urban nomads, global road warriors and teleworkers all have different communications needs. Businesses are struggling to find the right solutions and to manage ballooning mobile expenses.
Contact Centre
Customers can make or break your organization. Your contact center provides an introduction to your organization, and customers will make decisions about the efficiency, politeness, and accuracy of your organization based on the performance of your contact center. You never get a second chance to make a first impression. Make your contact center work for you, with Mitel Customer Interaction Solutions
Audio and Web Conferencing
Mitel Audio and Web Conferencing (AWC) addresses dynamic communications needs by providing a feature-rich, cost effective IP-based collaboration solution for conducting highly interactive online meetings, brainstorming and training sessions, and presentations
Audio and Web Conferencing
Mitel Audio and Web Conferencing (AWC) addresses dynamic communications needs by providing a feature-rich, cost effective IP-based collaboration solution for conducting highly interactive online meetings, brainstorming and training sessions, and presentations
Webinars
Discover Tele-working
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Unified Mobility, The Promise of Fixed Mobile Convergence
On-Demand Webinar
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Mitel Wireless Desktop Technologies
On-Demand Webinar
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Unified Communications
On-Demand Webinar
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Communications Platform
3300 IP Communications Platform
Mitel® 3300 IP Communications Platform (ICP) provides enterprises with a highly scalable, feature-rich communications system designed to support businesses from 30-60,000 users. The 3300 ICP provides enterprise IP-PBX capability plus a range of embedded applications including standard unified messaging, auto-attendant, ACD and wireless gateway. Operating across virtually any LAN/WAN infrastructure, the 3300 ICP provides seamless IP networking allowing for full feature transparency within distributed environments by supporting networking standards such as Q.SIG, DPNSS, and MSDN. The 3300 ICP provides organizations with the opportunity to IP enable their legacy PBX’s, protecting existing investments while delivering all the advantages of a converged infrastructure.
Leveraging over three decades of call control experience, the 3300 ICP supports over 500 telephony features - features that are delivered to the many user communities through easy to user interfaces such as our Web-based system management.
At the user level the 3300 ICP supports the industry’s largest range of desktop devices including entry-level IP phones, Web-enabled IP devices, wireless handsets (WiFi or IP DECT) and full-duplex IP audio conference units.
The 3300 ICP also supports a powerful suite of applications including multimedia collaboration, customer relationship management and unified messaging. Industry standard Application Programming Interfaces (APIs) are supported for extensive third-party applications through Mitel Solutions Alliance (MSA).
Mitel 3300 ICP provides:
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• Seamless IP Networking across multiple sites
• Resilient, robust switching
• Support for industry standard networking protocols such as Q.SIG and DPNSS
• 500+ telephony features
• Embedded Standard Unified Messaging, Auto-attendant, ACD, and WiFi and IP DECT wireless gateway
• Support for the broadest range of IP desktop devices within the industry today
• Web-based user interface that allows for easy programming of desktop phones
• Hot desking, allowing users to change any extension to their own
• 802.3af compliance for power over Ethernet
• Support for touch-of-a-button, drag-and-drop video and audio conferencing
• Industry standard APIs and support for third-party applications through MiSN
Download PDF Brochures:
Small Business Solution CX CXi
Communications Platform Main Brochure
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Communications Platforms
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Mitel 3000
It’s About You
Companies don’t make decisions – people do. That’s why Mitel is leading the way toward a new and more personalized approach to communication for enterprise and small business. Our innovative solutions, applications and desktop appliances enable you to access, process and control your communication and information naturally, simply and efficiently.
Our solutions allow you to collaborate over distance and time, enabling you to interact with your customers, colleagues and partners as never before. By combining the power of voice, data and video over converged high-speed networks, Mitel provides you with flexible and personalized tools that leverage the latest advances for your personal and organizational advantage
Mitel is a leading provider of communications solutions for a range of organizations – from the very small, single site offices to the multi-site, larger enterprises. We offer customers a broad choice of solutions, from basic business communications to sophisticated unified communications, from pre-packaged to tailored application, and from an outright capital purchase to a managed service.
Mitel operates from over 100 locations in over 90 countries. We service our customers through a network of over 1,500 value-added resellers and partners.
Following the merger with Inter Tel, Inc. in August 2007, we now offer even greater choice and flexibility to our customers.
Mitel recognizes that the value of a communications solution is different for every business. Our portfolio of solutions are highly scalable, secure, easily managed, and optimized to meet the evolving communications needs of our customers.
