Workforce Management-Digital Pen
Why Destiny
How the pen works
Who is using it?
Any Company personnel who are required to complete and forward documents to their office for processing, billing and recording.
Service Industries
Service industries use Digital Pens for their service dockets. Once a service technician completes the service docket he hands one copy to the customer and then ticks send. Ticking send ensures the form is sent back to the office in 30 seconds. The Destiny system not only sends the form back but also translates what the service technician has written into text so that the company can transfer this text into the billing system and thus bill for the work minutes after the job has been completed
Health Care
Digital Pens are used in hospitals for recording patient notes and forms such as the pathway forms.
Sales
Digital pens are used by in the sales industry to ensure orders are processed within moments of being taken and that sales contracts are securely stored electronically. It can also speed up the quotation process .
Benefits of the Digital Pen:
- Easy to use.
- Hardly any training.
- They are robust
- You can still leave a paper service docket with the customer.
- If the user forgets his Digital Pen he can still work and use a normal pen and then return the book copy to the office.
- Knowing what work has been completed means you can seem more professional to your customers. rather than receiving a call from a client and then having to call the user to find out the status of the job you can now find the PDF of the document in a few clicks and then even email this to the client in seconds.
The ROI comes from the following.
- Cash flow. Billing the same day rather than 10 days after the job.
- Higher productivity. Users longer need to return to the office to bring in the forms.
- This saves money on fuel and servicing company vehicles and it increases productivity as the user can stay out in the field working for two more hours per week.
- All filing is now electronic. No more mind numbing physical filing. Documents can be located in few clicks. We can even deposit the PDF and data into a back end system such as TSM or Pronto.
- Quote details can be sent in from the field and answered in moments. Copies of documents can be sent direct to a client as soon as the document is completed.
- Your customers may use the old trick of delaying payment by claiming some of the documents are missing. Now you can re send a missing document and confirm receipt in seconds.
- Finally management now knows where everyone is and what work they have done. Some of our customers say this feature saves them so many calls to and from the office that the saving is larger than the monthly subscription.
