DYWIDAG-Systems International (DSI), manufacturer and supplier of specialist strata reinforcement andsupport products to the mining industry, has reduced call and rental costs, improved communications reliability and introduced smarter ways of using its telecommunications, since switching to IP telephony.

The company’s Systems Administrator, Brenten Smith, said: “With call savings outweighing the monthly rental costs, plus multiple associated benefits, the new IP phone system is yielding valuable savings and improving our communications technology.”

Click to view Full Case Study

Introducing the The 3G Apple® iPad® 2 , now available with Telstra. 

 Mobile Tablets are a great way to do business, providing a flexible, highly portable & multi-functional alternative to laptops & smart phones.

The Apple iPad 2 is the market leading tablet device within Australia, providing a highly portable alternative for business’ to stay connected and in touch. The 3G iPad 2 works better with Telstra – On the Telstra Next G® network, Australia’s largest and fastest national mobile broadband network.

iPad2 Overview Video- click here

iPads in Buisness -click here

Contact a Modcoms Account Rep to discuss the below options , either outright purchase or MRO when connecting to a data plan.

Acquisition of Premier Mobile Visual Communications Provider to Extend LifeSize Video Calling to Mobile Users

With the acquisition of Mirial, LifeSize now offers a more comprehensive portfolio of universal video collaboration solutions, from conference room endpoints and infrastructure to now including best-in-class desktop, tablet and mobile video calling software. Mirial brings to LifeSize strong leadership in extending open, interoperable video collaboration solutions to anyone, anywhere on nearly any mobile device through Mirial’s standalone video software clients for the PC and Mac, client/server enterprise video software solutions, and service provider offerings. Mirial supports a broad range of iOS and Android devices including the iPhone 4, 3GS and iPad 2; HTC EVO, Desire, Incredible, myTouch 4G, Sensation and ThunderBolt; Motorola Atrix and Xoom; Samsung Epic 4G, Galaxy S and Galaxy Tab as well as Google Nexus S and Dell Streak.

Companies are increasingly expecting their business-class video conferencing solutions to work on both tablets and smartphones. With shipments of tablets into the enterprise expected to reach more than 49 million in 2015, according to Frost & Sullivan, support for video collaboration on these devices has become a key customer requirement. Mirial’s enterprise desktop and mobile video conferencing solutions address one of the most substantial challenges to the adoption of video calling across the enterprise: using video to connect with remote colleagues and partners on a variety of mobile devices and networks. With Mirial, LifeSize now offers customers true mobility with interoperable enterprise video conferencing software solutions for distributed desktop and mobile users, taking video collaboration one step closer to true ubiquity.

“The advent of mobile devices has created a new anytime, anywhere office environment – burdening businesses with a fresh set of communications needs and challenges,” said Gerald P. Quindlen, Logitech president and chief executive officer. “Acquiring Mirial makes Logitech uniquely positioned to address these needs by equipping businesses with a complete HD video conferencing solution spanning the mobile device to the desktop to the conference room. This acquisition is a significant step forward in our ongoing efforts to make video communication as ubiquitous as voice-only calls are today.”

Modcoms have a live demonstration room showcasing LifeSize Video Conferencing including the Lifesize Softphone client operating on an Ipad2.Please contact us to book your demonstration and see first hand how Video Conferencing can benefit your business.  Click to book a demo

LifeSize Miral Overview

Do More. Travel Less. Be Present

Come and see for yourself how a cost effective video conferencing solution can benefit your business. Modcoms now have the facilities to demonstrate the LifeSize Video Conferencing Solution.

LifeSize makes communicating at a distance as natural as being in the same room. Hold a video conference with customers and employees no matter where they are located, inter city, state or around the globe. Improving communication and cutting your company’s travel expenses is now a reality.

PABX Fraud, also known as Toll Fraud, causes multi-million dollar losses to organisations each year. This is now beginning to have a substantial impact on business’ in Australia.

Toll Fraud is the fraudulent use of an organisation’s telephone lines to enable fraudsters to make long distance telephone calls at little or no cost to themselves. However, the cost to the organisations affected can be considerable. This fraudulent action inevitably results in very large telephone bills and costs through security breaches for the company that was hacked.

Modcoms have put together the below guide to help our customer minimize the threat .

Modcoms Guide to toll fraud

The footy season is nearly upon us and Modcoms are once again hositng our Footy Tipping competiton for Business Partners , Staff and Valued Clients .

Join in on the fun , click below to find out how to register and learn what the comp rules are including prizes .

Good Luck to all and Happy tipping

How to Register

Rules and Prizes

SYDNEY, Australia – October 25, 2010 - Mitel (NASDAQ: MITL), a leading provider of unified communications software solutions, today announced that Telstra, a leading Australian telecommunications and information services company, has expanded its portfolio of Mitel products to include Mitel Virtual Solutions. These solutions allow businesses to leverage their investment in virtualization to help reduce maintenance costs, reduce power consumption, and decrease provisioning, installation, and application management overhead.  

IMB Building Society has selected Mitel and Telstra to leverage its investment in VMware® by deploying Virtual Mitel Communications Director (Virtual MCD) and Virtual Mitel Applications Suite (Virtual MAS). “We have made a significant investment in VMware and the more applications we can run on this infrastructure, the better the result for our business,” said Alby Salido, IT infrastructure services manager, IMB. ” Mitel Virtual Solutions help us take our infrastructure strategy to the next level and with support of VMware data center management tools, allow us to increase the resiliency of our business-critical communications solutions. The solution provided by Mitel and Telstra works in conjunction with our existing business continuity plan with the aim to reduce costs, consolidate maintenance, and minimize complexity for all applications in our data center.”

Mitel’s Virtual Solutions leverage VMware vSphere™ 4 to enable businesses to consolidate Mitel’s voice and unified communications applications alongside non-voice business applications to help improve productivity and efficiencies in management and provide a single business continuity plan. With Mitel Virtual Solutions , Telstra can also offer customers a range of deployment options depending on the needs of the business. Customers can choose to purchase and deploy as an on-site premise solution, in the customer’s data centre, or another outsourced data center.

“Mitel Virtual Solutions builds on the existing Mitel product suite we offer our customers to enable them to drive more efficiency and productivity in their organization,” said Boris Corluka, director unified communications Telstra. “Our customers are constantly looking for ways to consolidate their data centers.  With the Mitel Virtual Solutions our customers are able to utilize the latest unified communications applications through a virtualized service that is driving ICT cost savings for their organizations.”

Telstra has also certified its SIP trunking connectivity with the full range of Mitel Virtual Solutions. This allows customers to deploy a complete end-to-end software-only communications solution that includes call control, unified communications applications, and public network connectivity and services all from one vendor.

Click  VMCD  to know more about this Mitel Solution and to watch the Customer Video Testimonials .

As far as tools go, phone is by far one of the most versatile and critical parts of any communication strategy.  Think about it, what business that you can think of that doesn’t have one, use one, or has ever heard of one?  

For many of us, our communications system is the means by which we build a foundation for our customer relationships.

But even in this era of communication on a global scale, some of the challenges that most enterprises have been faced with is the complexity in which way we do business.  On average an employee has about 4 numbers to reach them (home and work, personal, and work mobile devices) and this doesn’t take in to account email and other social media.  

From a business perspective, ensuring that your customer / prospect has a simple and quick way to access and interact with you and your company is key. Think about the many calls you missed because your mobile phone ran out of power or didn’t have a signal, your mailbox was full, or the customer waited too long on hold?  Thinking about these missed opportunities makes me lose sleep at night.

The solution should be simple and easy to use so that there are no missed calls.  We recently invested in a new communications system which provides our customers with one single number to reach any of us regardless of which device we are currently using. Imagine no matter where any of us is – on-site or off – our customers can reach us…a novel experience!

Now let’s explore the benefit of this singular application from the vantage point of a client we have.  A very successful car dealership has always appreciated the simplistic approach to communications, and why not?  The simpler the communications the more they can focus on providing the best experience for the car buyer and the higher their Customer Service Index scores become.  An issue that the dealership had was the inefficient communication with the parts department.  Their customers and independent mechanics were spending a lot of time looking for the parts department staff. The reason was because the staff were picking through parts and were away from their desks.  Now they have Dynamic Extension Express along with DECT handsets, they have the best of both worlds.  Employees are more mobile and more available to customerss, which increase the profitability of the dealership.  

The system that this dealership implemented was the Mitel 5000 CP. This is but one example of how a communications system plays an integral and critical part in overall business operations and bottom line profitability.

What are you doing to improve communications with your customers, partners, and prospects?

To view the full Mitel Simply Communicating Blog – click here

Australia’s Fastest Mobile Broadband Device on Australia’s Largest and Fastest National Mobile 
Broadband Network,Telstra. .

Double Your Productivity with Double the Speed in Capital CBDs and selected metropolitan, regional and rural areas*

Compared with mobile broadband solutions offered by the other major telcos, the Telstra Next G network just got a whole lot more appealing thanks to the availability of this modem. For road warriors, students and anyone else who needs internet on the go, the Telstra Ultimate stands head and shoulders beyond what is available from anyone else in Australia.

Contact Shane MacDonald to enquire further about the this product: smacdonald@modcoms.net

Sydney Morning Herald Article Review  - click here

Telstra Ultimate Nextg Device Video

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 Local not for profit organisation Lifestyle Solutions held a charity golf day at Belmont Golf Course on Friday 3rd September, to raise much needed funds for Camp to Belong, one of their disadvantaged kids in care programs.

Camp To Belong is a week long residential camp that brings together brothers and sisters between the ages of 7 to 17 years who, through no fault of their own, have been separated and placed in separate foster homes throughout NSW.

Event organiser Brooke Cross says, “Imagine growing up without seeing your brothers or sisters, not knowing all the special things about their lives like their favourite colour or sharing birthdays and Christmas together. For thousands of children and young people living in Out of Home Care across Australia, sadly this is their story.”

Through the simple enjoyment of a game of golf, local business and community members supported the program by entering a team on the day..

Modcoms were more than happy to be involved as a Bronze sponsor knowing the money will go towards this camp that reunites siblings who have been separated from their families and live in Out of Home Care

We would like to congratulate Lifestyle Solutions for all the work they do in the community and for holding such a wonderful event,we look forward to being part of it again next year